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ITIL Foundation (Version 5) Sample Questions:
Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
- A. Continuous deployment
- B. Continuous delivery
- C. Continuous integration
- D. DevOps
Correct Answer: B 🗳️
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What is a value stream?
- A. A tangible or intangible deliverable of an activity
- B. A configuration of an organization's resources designed to offer value for a consumer
- C. A set of organizational resources and capabilities to achieve an objective
- D. A series of steps an organization undertakes to enable value for consumers through management of products and services
Correct Answer: D 🗳️
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What does the "partners and suppliers" chapter of an ITIL Official Practice Guide provide?
- A. Dependencies on third parties
- B. Key information, automation, and tooling for a practice
- C. Capability levels, criteria, and recommendations for self-assessment
- D. Purpose and description of the practice
Correct Answer: A 🗳️
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What is an error ?
- A. An unplanned interruption to a service
- B. A flaw or vulnerability in a service
- C. An event causing critical loss
- D. A reduction in the quality of a service
Correct Answer: B 🗳️
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Which of the following helps to understand the internal state of a complicated system by analysing its external outputs?
- A. Continuous delivery
- B. Continuous integration
- C. Site Reliability Engineering
- D. Observability
Correct Answer: D 🗳️
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