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Avaya 6002-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration and Configuration | 25% | - CM Messaging mailbox and user provisioning - Call routing, coverage, and call handling - System parameters and feature configuration - Endpoint and station setup |
| Topic 2: Installation and Initial Configuration | 25% | - License file installation and validation - Avaya Aura Communication Manager R6.0 installation - CM Messaging R6.0 deployment and setup - Server and media gateway integration |
| Topic 3: Maintenance and Troubleshooting | 20% | - Alarm and log analysis - System monitoring and health checks - MWI, messaging, and call quality troubleshooting - Failover, survivability, and fallback procedures |
| Topic 4: Features and Applications | 10% | - Advanced communication features - Capacity and performance management - Messaging features and administration |
| Topic 5: Integration and Protocols | 20% | - Trunk configuration and shuffling/hairpining - SIP, H.323, DCP protocols configuration - Integration with Session Manager and System Manager - Network and security configuration |
Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Sample Questions:
Question 1
What two pieces of information does the product licensing and delivery system (PLDS) required to be entered for a license file to be generated? (Choose two)
A. Platform type
B. Serial number
C. License activation code
D. MAC address
Question 2
Which greeting should be received when you are calling the messaging Hunt group?
A. Welcome to Audix
B. Welcome to messaging
C. Your call is being answered by Audix
D. Please leave a message after the tone
Question 3
On a media gateway G450, which slots are permitted for the MM 342?
A. V3 and V8
B. V6 and V6
C. V5 and V7
D. V1 and V2
Question 4
When using the Avaya Site administrator CEDI interface, which command would be used to check the configuration of telephone set with the extension of 1000?
A. View station 1000
B. Display station 1000
C. Show station 1000
D. Print station 1000
Question 5
What are the recommended CLAN and MEDPRO port settings?
A. 10Mbps half duplex
B. 1000Mbps full duplex
C. 100Mbps full duplex
D. 100Mbps half duplex
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: C |






