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Who should take the Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam is ideal for any administrator with an interest in furthering the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

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Prerequisites for CRT 211 Exam

There are no Prerequisites for Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam.

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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Restricting and Extending Object, Record, and Field Access
• Determining Appropriate Sharing Solutions
• Data Relationships
• Territory Management

2. Automation, Change Management, and Auditing

• Deployment Tools
• Auditing and Monitoring
• Sandboxes
• Change Management Options

3. Analytics and Data Management

• Data Quality Features and Policies
• Dashboards
• Report Types
• Creating Reports

4. Sales, Service, and Content Applications

• Salesforce Knowledge
• Service Cloud Console Toolkit
• Forecasting
• Entitlements
• Products, Price Books, Schedules, and Quotes
• Content Management

5. Customization: Fields

• Maintain data quality
• Work with record types and business processes
• Administer standard fields
• Create formula fields
• Work with page layouts
• Create new custom fields
• Create selection fields: picklists and lookups

6. Managing Data

• Mass transfer records between users
• Back up data with a weekly export
• Update existing records with the data loader
• Import new records using import wizards
• Mass delete records
• Keep records up to date with Data.com and social accounts and contacts

7. Reports and Dashboards

• Print, export, and email reports
• Create new reports with the report builder
• Build dashboards
• Run and modify reports
• Summarize report data with formulas and visual summaries
• Filter reports

8.Automation

• Set up workflow rules and Process Builder
• Automate leads and cases
• Manage email administration

9. Managing the Support Process

• Enable collaboration in the Service Cloud
• Analyze support data with reports and dashboards
• Understand the Salesforce Console
• Automate the support process

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Salesforce CRT-211 Exam Syllabus Topics: