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IBM M6040-520 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Positioning and Value Selling | - Mapping IBM solutions to business needs - Identifying customer requirements |
| Sales Methodology | - Consultative selling approach - Competitive positioning and differentiation |
| Implementation and Deployment Considerations | - Solution deployment lifecycle - Post-sales support and maintenance concepts |
| IBM Retail Store Solutions Portfolio Overview | - Retail hardware and POS systems - Retail software solutions and platforms |
| Retail Industry Knowledge | - Retail operations and business processes - Customer experience in retail environments |
IBM Retail Store Solutions Sales Professional mastery test Sample Questions:
1. The Supermarket Application (SA) is engineered for which markets?
A) General merchandise retailers
B) International and multinational supermarket and hypermarket retailers
C) Specialty and department store retailers
D) Small and medium business markets
2. What is a feature of all SureMark Printers?
A) Magnetic Ink Character Recognition (MICR)
B) Check flipping
C) Color thermal printing
D) Paper journaling
3. What does TGCS divide its retail sales force into to better serve its worldwide retail customers?
A) Territories
B) Sectors
C) Divisions
D) Geographies
4. Which business type is part of the Food Service and Hospitality retail segment?
A) Supercenters
B) Hypermarkets
C) Hotels
D) Warehouse club stores
5. Which 5-phase method does TGCS recommend for developing compelling value propositions and effective solutions for customers?
A) Customer-Centered Selling Method (CSM)
B) Customer Relationship Method (CRM)
C) Client Value Method (CVM)
D) Signature Selling Method (SSM)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |






