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The benefit of obtaining the MB-240: Microsoft Dynamics 365 for Field Service Exam Certification
- It help you to make your career into IT professionals and file systems, file and print sharing, local storage to get respectful plus excellent jobs into Market.
- This certification credential will give you edge over other counterparts. Apart from knowledge from MB-240: Microsoft Dynamics 365 for Field Service Exam.
- This certification will be judging your skills and knowledge on your understanding Microsoft Dynamics 365 concepts & Understanding of how to operate on Microsoft Dynamics 365.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
How to Register For Exam MB-240: Microsoft Dynamics 365 Field Service?
Microsoft MB-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Field Service Mobile and Customer Experience | 20% | - Customer engagement
|
| Manage Inventory and Assets | 15% | - Inventory management
|
| Work Order Management | 25% | - Manage work orders lifecycle
|
| Schedule and Dispatch Work | 20% | - Resource scheduling
|
Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions:
Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.
The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:
In Training, rating 1 Familiar, rating 3 Proficient, rating 5 Expert, rating 7 You need to evaluate this proficient model.
Which three statements apply to this proficiency model? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. There are multiple proficiency models available " out of the box " and you must choose one of them.
- B. This proficiency model can be created even though the ratings numbers have gaps.
- C. This information above is all that is needed to create a proficiency model.
- D. This proficiency model would need to be created.
- E. This proficiency model cannot be created because the ratings numbers have gaps.
Correct Answer: B,C,D 🗳️
A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.
The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer ' s annual maintenance agreement. The contractor fills in product usage and notes, gets the client ' s signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Correct Answer:
Explanation:
A white paper with black text Description automatically generated
Your company receives a call from a customer saying that the hydraulic pump they received from your company is defective. The pump is manufactured by your company.
You need to process a return.
Which three actions should be performed in sequence? To answer, move the three appropriate actions from the list of actions to the answer area Arrange the three actions in the correct order.
Correct Answer:
Explanation:
Your customer wants to update compressor temperature information in an external system called Maximo.
The update in the external system should happen if the compressor temperature reading is above 107 degrees, while the technician is performing onsite repairs.
What is the most efficient way to perform this task systematically?
- A. Create a Power Automate flow to update Maximo when the temperature reading entered is greater than
107 degrees. - B. Create Dual Write integration logic to update Maximo when the temperature reading entered is greater than 107 degrees.
- C. Create a Business Process Flow on the work order to update Maximo when the temperature reading entered is greater than 107 degrees.
- D. Create a Business Process Flow on the booking to update Maximo when the temperature reading entered is greater than 107 degrees.
Correct Answer: D 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Field Service system administrator.
You are configuring a new instance of Dynamics 365 for Field Service. The organization needs to accurately capture the cost of work order bookings.
Solution: You implement the following configuration changes:
1) Create Resource Pay Types for regular, holiday, overtime, travel, and breaks.
2) Assign an Hourly Markup percentage to each Resource Pay Type.
3) Assign Resource Pay Types to the applicable Pay Type.
4) Create Business Closures.
5) Create Bookable Resources with Hourly Rates and Work Hours.
Does this meet the goal?
- A. Yes
- B. No
Correct Answer: A 🗳️
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