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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Support | - Common workspace issues resolution - Admin tools and diagnostic capabilities |
| Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
| Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
Salesforce Certified Slack Administrator Sample Questions:
Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)
- A. Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
- B. Create a group direct message (DM) with the 10 employees in the LA region.
- C. Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.
- D. Create a Slack Connect channel with the 10 people aligned to the LA region.
Correct Answer: C 🗳️
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You built a workflow using Workflow Builder that shares onboarding info with project team members.
The project has pivoted, and the onboarding workflow info is outdated.
How do you ensure new team members receive the correct information?
- A. Unpublish your workflow, modify the workflow steps, and republish your workflow.
- B. Download the workflow file, edit the JSON file, and import the updated workflow file.
- C. Add a new step to your workflow calling out what has changed since the previous iteration.
- D. Delete your workflow and create a new workflow with the updated project information.
Correct Answer: A 🗳️
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A team member is managing a long-term project that involves collaborating with internal and external users via Slack.
Which statement is true about users managing the channel once the project work concludes?
- A. Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.
- B. The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.
- C. Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.
- D. The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.
Correct Answer: D 🗳️
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Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)
- A. The workspace requires the new member to request to join.
- B. The workspace requires approval from the external partner for new members to join.
- C. The Workspace Admin must add the new hire as a Single Channel Guest to the workspace.
- D. The workspace requires an invitation from the Workspace Admin to join.
Correct Answer: D 🗳️
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Takeshi is an Org Admin on Enterprise Grid. A business leader asks him to create an org-wide channel for a cross-functional company project, but he replies that he needs to create a cross-workspace channel instead.
Which of the following best describes why a multi-workspace channel is more appropriate than an org-wide channel in this scenario?
- A. Multi-workspace channels can be archived at the end of the project, but org-wide channels cannot.
- B. Org-wide channels are discoverable by all workspaces in the same Grid org and should only be used for information that applies to all employees.
- C. There is a limit of ten org-wide channels, and this project would not necessitate creating one.
- D. Org-wide channels are created by default when Slack is first implemented and cannot be reconfigured afterwards.
Correct Answer: B 🗳️
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