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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are helping your client plan a grid migration, and they ask you what will happen to the URL of the existing workspace after the migration is complete.
What should you tell them about the existing workspace URL?

A) It will remain the same and take users back to the original workspace outside the grid org.
B) It will remain the same but stops working.
C) It will automatically be updated with a randomly generated new URL.
D) It will remain the same and take users to the workspace within the grid org.

2. Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A) New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B) New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.
C) New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
D) New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.

3. You are hosting a Slack training for your client, Elevated Enterprises, who just completed their grid migration. To prepare for the training session, you created a Slack training channel but did not invite any participants because the first activity in your session will be for them to search for and join the channel. At the start of the session, you realize that some attendees are not able to find and join the channel by searching for the channel name in the search bar, while others are able to search and join the channel with no issue.
What is the most likely reason some users can find and join the training channel while others cannot?

A) The channel is private.
B) The users have accidentally filtered their search results.
C) The users have not enabled Slack Connect.
D) The channel is public but in a workspace that not all users belong to.

4. Your client has placed you in charge of enabling their 4000 users on Slack basics. After delivering live training, you receive a handful of questions about Slack notifications in the #slack-training channel.
What is the best approach to providing a direct response to users?

A) Copy and paste the text of the help center into your training channel and pin the post.
B) Send a direct message (DM) to each user with the answer and encourage everyone to ask you for more info directly.
C) Post answers to the questions in the #slack-help channel with an @here mention.
D) Share a link to the relevant Slack Help center article in the #slack-training channel and mention the users who asked questions.

5. Your client mentions that employees are looking for a way to get asynchronous, easy to understand and regularly scheduled content so they can learn more about Slack as they use it.
What is the best learning solution to support your client's employees?

A) Offer an additional Slack User Essentials Class.
B) Create and share a one-hour Video Summary.
C) Create an internal Champions Network.
D) Create a #slack-tips channel to share tips.

Solutions: