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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

Question 1

A new section has been added to an existing call center, including new desks, computers, and telephones. Some of the call center agents in this new area are trying to log into Proactive Contact and receive the error. "Invalid headset ID." Call center agents in the older section of the call center are working fine. The Communications Manager indicates that the new section has new extensions.Which file should be reviewed to determine the problem?

A. dispatcher.cfg
B. phonefmt.cfg
C. dgswitch.cfg
D. opmon.cfg

Question 2

A system operator opens a Job Status view in the Avaya Proactive Contact Monitor and notices that the status for job EXP100 is shown as Active, but the character-based Job Monitor no longer shows the job as running. The system operator calls support and asks for an explanation.
Which three actions would you perform to begin troubleshooting the problem? (Choose three.)

A. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from dialerdef;
B. Log on to the dialer and run check_db and check_mts.
C. Tell the supervisor how to locate her personal directory and how to delete all the .cmv files foundthere.
D. Instruct the supervisor on how to generate debugging data in the cd.log file and ask the supervisor to send you the output for analysis.
E. Log on to the dialer and run sqlplus, and then enter the following query: SQL> select * from mo_last_status;

Question 3

A system operator complains that Analyst reports are running very slowly. You check disk usage on the dialer and find that the /opt/dbase directory is 80% full.
What are two possible causes of the high disk usage? (Choose two.)

A. All data is being stored on the primary dialer rather that distributed across the dialers in a pod.
B. The dialer's disk capacity was not sized properly when the dialer was installed.
C. A database backup has not been run recently.
D. Another customer service engineer had to run stop_mts_services and start_mts_services earlier inthe day because of an error with data pump.
E. The db_maintenance script is not scheduled in cron.

Question 4

A system operator states that a job ended, but the linked Job did not start. You verified that Job linking was configured correctly.
Using Avaya Proactive Contact 5.X, which three actions would you perform to investigate this problem further? (Choose three.)

A. Check the account log to see if a supervisor stopped the original job manually.
B. Check the account log to seeifthe user remembered to run the record selection for the linked job.
C. Run check_errors for the time range during which the original job stopped and the linked job wassupposed to start.
D. Check the mid_tier_log to see if a supervisor chose to link to a different job while the original job was running.
E. Check the supervisor's cd.log file to see if the supervisor made any changes to the job while it was running.

Question 5

A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A. The service monitor is not running.
B. The HDSC system is not running.
C. The dccserver is not running.
D. The data pump is not running.
E. The logger is not running.

Solutions: