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Salesforce Certified Field Service Consultant Sample Questions:

1. The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A) Custom Approval Process on Work Orders
B) Custom Validation Rule on Work Orders
C) Custom Work Order Escalation Rules
D) Custom Work Order Status

2. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Work Order Line Item for each site visit.
B) Create a new Child Work Order for each site visit.
C) Create a new Product Consumed for each site visit.
D) Create a new Service Appointment for each site visit.

3. A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A) The Product Request Line Item associated with the Product
B) The Product Item Transactions Related List on the Product Item
C) The Work Order Line Item associated with the completed Work Order
D) The Products Consumed section on the Work Order

4. universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A) The standard installation date field on asset
B) Fieldhistory tracking on asset
C) A work order related list on asset
D) A custom installation date field on products consumed

5. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The appointment status is going from Scheduled to Completed.
B) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
C) The default drip feed setting is overriding the drip feed rate on a service territory.
D) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

Solutions: