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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Number of Services to Drip Feed on the Service Territory.
B) Enable Drip Feed Dispatching in Field Service Settings.
C) Enable Sharing of Dispatched Service Appointments.
D) Set the Service Appointment to Dispatch in Field Service Settings.

2. universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A) Custom gantt filter
B) Custom list view
C) Custom lightning component
D) Custom report in a private report folder

3. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Entitlement
B) Service Urgency
C) Customer Working Hours
D) Service DueDate

4. universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

A) Add the field history tracking related list to the assets page and configure the assetrelationships object
B) Add the field history tracking related list to the asset page and configure the productrequest object
C) Add the related asset related list to the asset page and configure the product requestobject
D) Add the related asset related list to the asset page and configure the assetrelationships object

5. universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A) The standard installation date field on asset
B) Fieldhistory tracking on asset
C) A work order related list on asset
D) A custom installation date field on products consumed

Solutions: