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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three are required to get UMS working on a client PC? (Choose three.)

A) VoiceMail Pro installed with the UMS option loaded on a server
B) UMS Client application installed on the user's PC
C) MAPI Profile installed and configured on the VoiceMail Pro server
D) UMS Web Service is enabled on the User Profile in the configuration
E) a compatible Internet browser

2. Which tool should be used to reduce conflicts within the SCN?

A) Line Renumber
B) MSN Configuration
C) Unique User Names Tool
D) Extension Renumber

3. For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)

A) Install Delta Server.
B) Set SMDR.
C) Set IP address of call accounting software.
D) Set CDR.

4. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Basic Edition
B) IP Office Preferred Edition and IP Office Advanced Edition
C) IP Office Essential Edition
D) IP Office Preferred Edition
E) IP Office Advanced Edition

5. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add a Short Code to the User for secondary Dial tone.
B) Add an extra 9 in the telephone number field of the ARS Short Code.
C) This is not supported on Avaya IP phones.
D) Add a 9 to the prefix field on the line form of the outgoing trunks.

Solutions: