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CIPS L5M7 Exam Syllabus Topics:
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NEW QUESTION # 46
A supply chain that has evolved to includemultiple layers of interdependenceon members both upstream and downstream is commonly known as what?
- A. A Supply Network
- B. A Supply Net
- C. A Supply Stream
- D. A Supply Web
Answer: A
Explanation:
The guide distinguishes a simple chain from a"supply network,"emphasisingmulti-tier interdependencies.
Short extract: "supply networks reflect multiple interdependent tiers." (L5M7 Study Guide, p.4) Reference:L5M7 Study Guide, p.4.
NEW QUESTION # 47
In what way has the increase in the use oftechnologyaffected buyer-supplier relationships?
- A. It has increased the bargaining power of suppliers as they can provide faster quotations.
- B. It has increased the bargaining power of buyers because technology has increased operational costs.
- C. It has reduced the bargaining power of suppliers as buyers now have access to a wider pool of suppliers and product information.
- D. It has reduced the bargaining power of buyers because there are fewer suppliers.
Answer: C
Explanation:
Technology enhancesbuyer access to data, broadening supplier choice and transparency, whichreduces supplier power.
Short cited term: "technology has reduced suppliers' bargaining power" (L5M7 Study Guide, p. 66).
Reference:CIPS L5M7 Study Guide, p. 66.
NEW QUESTION # 48
Six Sigmais only suitable for the manufacturing industry. Is this correct?
- A. No - it can be used across all industries and delivers bottom-line savings
- B. Yes - it's an excellent way to reduce costs
- C. Yes - it reduces defects in the supply chain
- D. No - it's not suitable for manufacturing
Answer: A
Explanation:
Six Sigmaapplies universally tomanufacturing, services, and administrative processes, improving quality and efficiency.
Short cited term: "applicable across all sectors to improve process performance." (L5M7 Study Guide, p. 154) Reference:CIPS L5M7 Study Guide, p. 154.
NEW QUESTION # 49
Which of the following is adisadvantageofJust-In-Time (JIT) Manufacturing?
- A. There is less waste produced
- B. You cannot obtain economies of scale
- C. Inventories are wasteful and expensive
- D. It is expensive to implement
Answer: B
Explanation:
JIT removes stockholding benefits, meaning firmslose economies of scalefrom bulk ordering. Each order is small and frequent.
Short cited term: "JIT limits bulk economies due to reduced inventory." (L5M7 Study Guide, p. 159) Reference:CIPS L5M7 Study Guide, p. 159.
NEW QUESTION # 50
In a supply chain, can adownstream supplierinfluence all aspects of quality includingcustomer perception?
- A. Yes - downstream suppliers have the most power in the chain
- B. No - customer perception is influenced by other functions such as marketing
- C. No - a downstream supplier has no control over quality at all
- D. Yes - customer perception is derived from the supplier's inputs and specification
Answer: B
Explanation:
A downstream supplier influencesmost aspects of qualitybutnot customer perception, which is shaped by marketing and brand functions.
Short cited term: "except customer perception, influenced by marketing" (L5M7 Study Guide, p. 30).
Reference:CIPS L5M7 Study Guide, p. 30.
NEW QUESTION # 51
In a confectionery factory, quality inspection occurs before packaging. If a product is found defective, which type ofcost of qualityis incurred?
- A. Internal failure cost
- B. External failure cost
- C. Appraisal cost
- D. Prevention cost
Answer: A
Explanation:
Defects discoveredbefore dispatchare classified asinternal failures, including rework, scrap, or re-inspection.
Short cited term: "internal failure = defects found before reaching customer." (L5M7 Study Guide, p. 128) Reference:CIPS L5M7 Study Guide, p. 128.
NEW QUESTION # 52
Sandy has been asked to collectprimary dataon manufacturing defects and their effect on profits. She decides to send aquestionnaireto staff. Is this correct?
- A. No - she should research online about defaults
- B. Yes - staff will know all the answers
- C. No - a questionnaire will not provide useful information
- D. Yes - a questionnaire is a form of primary data
Answer: D
Explanation:
Primary datais information collectedfirst-hand, includingsurveys, interviews, and questionnaires. Sandy's approach aligns with primary data collection methods.
Short cited extract: "Primary data: original research such as questionnaires and interviews." (L5M7 Study Guide, p.141) Reference:CIPS L5M7 Study Guide, p.141.
NEW QUESTION # 53
Which is the correct order that ensures quality is achieved in a business process?
- A. Plan, Do, Check, Act
- B. Check, Do, Act, Plan
- C. Plan, Check, Do, Act
- D. Check, Act, Plan, Do
Answer: A
Explanation:
ThePDCA Cycle-Plan, Do, Check, Act-provides a structured approach tocontinuous quality improvement. It begins with planning, implementing, monitoring, and then acting to refine the process.
Short cited extract: "The PDCA cycle - Plan, Do, Check, Act - underpins continuous improvement." (L5M7 Study Guide, p.129) Reference:CIPS L5M7 Study Guide, p.129.
NEW QUESTION # 54
In supply-chain management, isculturea relevant consideration?
- A. Yes - culture determines whether you wish to work with a supplier or not
- B. Yes - understanding culture helps achieve collaboration between organisations
- C. No - it does not matter what the culture of the supply chain is
- D. No - culture is impossible to define and should not be a consideration
Answer: B
Explanation:
Understandingorganisational and national culturesupports collaboration, communication, and innovation across the chain. Cultural awareness enables smoother partnerships and shared values.
Short cited extract: "Cultural understanding assists collaboration and trust within supply-chain relationships.
" (L5M7 Study Guide, pp. 58-59)
Reference:CIPS L5M7 Study Guide, pp. 58-59.
NEW QUESTION # 55
The effective balancing ofdemand variabilityandinventorythat achieves the optimal time a product passes through the supply chain is known as:
- A. The Theory of Swift, Even Flow
- B. Lean Manufacturing
- C. Just-in-Time
- D. Cycle Time
Answer: A
Explanation:
TheTheory of Swift Even Flowstates that organisational efficiency improves as the flow of materials, information, and cash becomessmooth and consistentthrough the chain.
Short cited term: "balancing demand and inventory to achieve swift, even flow." (L5M7 Study Guide, p. 37) Reference:CIPS L5M7 Study Guide, p. 37.
NEW QUESTION # 56
When would you use aFishbone (Ishikawa) Diagram?
- A. To map issues in the supply chain
- B. To clarify a relationship
- C. To identify the cause of a problem
- D. To decide which supplier to use
Answer: C
Explanation:
AFishbone Diagramidentifiesroot causesof problems by categorising factors (e.g., people, process, materials, environment).
Short cited term: "used to identify root causes of problems." (L5M7 Study Guide, p. 126) Reference:CIPS L5M7 Study Guide, p. 126.
NEW QUESTION # 57
Just-in-Time (JIT)manufacturing is a form of which organisational strategy?
- A. Cost Leadership
- B. Business Process Re-engineering
- C. Lean
- D. Differentiation
Answer: C
Explanation:
JIT is aLeantechnique to minimise inventory and produce "only what is needed, when needed," thereby removing waste from processes. Short cited phrase: "only when needed" (L5M7 Study Guide, p.111).
Reference:CIPS L5M7 Study Guide, p.111.
NEW QUESTION # 58
Which of the following relationship styles has theleast amount of trust?
- A. Partnership
- B. Outsourced
- C. Closer Tactical
- D. Transactional
Answer: D
Explanation:
Therelationship spectrumshows thattransactional relationshipsare theleast trust-based, focusing on short- term exchanges with minimal collaboration.
Short cited extract: "Transactional - low trust, short-term, low collaboration." (L5M7 Study Guide, p.80) Reference:CIPS L5M7 Study Guide, p.80.
NEW QUESTION # 59
Farmer Joe sells wheat and barley. He charges more when demand is high and less when demand falls. What pricing strategy does he follow?
- A. Flexible Pricing
- B. Variable Pricing
- C. Dynamic Pricing
- D. Competitive Pricing
Answer: C
Explanation:
Dynamic Pricingadjusts prices in real time to reflectmarket demand and supply conditions, commonly used in commodities.
Short cited term: "dynamic pricing - prices adjust to demand fluctuation." (L5M7 Study Guide, p. 189) Reference:CIPS L5M7 Study Guide, p. 189.
NEW QUESTION # 60
Which of the following can have adetrimental effecton supply-chain relationships?Select TWO.
- A. Market segment
- B. Mistrust
- C. Lack of feedback
- D. Low spend
Answer: B,C
Explanation:
Relationship effectiveness is damaged bymistrustand poorfeedback/communication. Spend level alone is not inherently harmful if expectations are aligned. Short cited terms: "trust," "communication/feedback" (L5M7 Study Guide, p.93).
Reference:CIPS L5M7 Study Guide, p.93.
NEW QUESTION # 61
Which of the following statements aboutsupply chain knowledgeis correct? Select TWO.
- A. Where technology utilisation is low, systems and policies are consistent.
- B. Where supply chain knowledge is low, there is high collaboration with partners.
- C. Where there is high readiness to use technology, IT use is deliberate and structured.
- D. Where supply chain knowledge is low, members tend to operate independently of others.
Answer: C,D
Explanation:
Whenknowledge is low, members workindependently; highertechnological readinesscreates deliberate and structured IT use.
Short cited term: "low knowledge # independent working; high tech readiness # structured IT use." (L5M7 Study Guide, p. 51) Reference:CIPS L5M7 Study Guide, p. 51.
NEW QUESTION # 62
What isSix Sigma?
- A. A form of outsourcing
- B. A methodology to eliminate defects in a business process
- C. A process of supplier rationalisation
- D. A supply chain analysis tool
Answer: B
Explanation:
Six Sigma is adata-driven methodologyaimed ateliminating defectsand reducing variation to improve quality and performance. Short cited terms: "data-driven," "eliminate defects" (L5M7 Study Guide, p.110).
Reference:CIPS L5M7 Study Guide, p.110.
NEW QUESTION # 63
Which of the following could explain why an organisation chooses tooutsourcea function?
- A. Culture
- B. Globalisation
- C. Control
- D. Quality
Answer: D
Explanation:
Outsourcing can improvequalitywhen a specialist provider performs the activity better than in-house teams.
Short cited extract: "Outsourcing to specialist providers can enhance quality and performance." (L5M7 Study Guide, p. 94) Reference:CIPS L5M7 Study Guide, p. 94.
NEW QUESTION # 64
A supply chain that has evolved to includemultiple layers of interdependenceon members both upstream and downstream is commonly known as what?
- A. A Supply Network
- B. A Supply Net
- C. A Supply Stream
- D. A Supply Web
Answer: A
Explanation:
The guide distinguishes a simple chain from a"supply network,"emphasisingmulti-tier interdependencies.
Short extract: "supply networks reflect multiple interdependent tiers." (L5M7 Study Guide, p.4) Reference:L5M7 Study Guide, p.4.
NEW QUESTION # 65
What isBusiness Process Re-engineering (BPR)?
- A. Repositioning a company in its market segment
- B. A strategy that analyses workflow to find efficiencies
- C. Comparison of business strengths and weaknesses
- D. Refinancing of a company
Answer: B
Explanation:
BPRexamines and redesignsworkflows and processesto remove waste and maximise efficiency and customer value.
Short cited extract: "BPR - radical review of workflows to achieve major efficiency improvements." (L5M7 Study Guide, p. 111) Reference:CIPS L5M7 Study Guide, p. 111.
NEW QUESTION # 66
Data needs to be collected, measured, and analysed to ensure quality in processes. Which of the following should the data be?
- A. Achievable, Time-bound, and Qualitative
- B. Quick, Relevant, and Measurable
- C. Time-bound, Detailed, and Impartial
- D. Specific, Measurable, Achievable
Answer: D
Explanation:
Effective quality measurement requiresSMART data-Specific,Measurable,Achievable,Relevant, and Time-bound-ensuring that data supports actionable improvement.
Short cited extract: "Data should be SMART to allow accurate performance analysis." (L5M7 Study Guide, p.
140)
Reference:CIPS L5M7 Study Guide, p.140.
NEW QUESTION # 67
A marketplace which is described as a'red ocean'has which of the following characteristics?
- A. No competition
- B. Easy to enter
- C. Lots of substitute products available
- D. Highly competitive
Answer: D
Explanation:
ARed Oceanmarket ishighly competitivewith many firms fighting for market share, leading to price wars and reduced margins.
Short cited term: "red ocean = intense competition and saturated market." (L5M7 Study Guide, p. 179) Reference:CIPS L5M7 Study Guide, p. 179.
NEW QUESTION # 68
Which of the following tactics helps organisations in the middle of a supply chain protect themselves from the Bullwhip Effect?
- A. Have buffer stock
- B. Trade in a strong currency
- C. Employ a younger workforce
- D. Conduct due diligence on lower-tier suppliers
Answer: A
Explanation:
TheBullwhip Effectdescribes amplified demand fluctuations up the supply chain;buffer stockmitigates shortages caused by sudden demand changes.
Short cited term: "buffer stock helps counter demand fluctuation" (L5M7 Study Guide, p. 4).
Reference:CIPS L5M7 Study Guide, p. 4.
NEW QUESTION # 69
Which of the following is an example ofexceedingcustomers' expectations? Select TWO.
- A. A customer orders an item online and it is delivered on the expected day
- B. Providing a free gift when a purchase is made
- C. Providing the item desired in a different colour
- D. The price is lower than the customer expected to pay
Answer: B,D
Explanation:
Meeting expectations (B) is not exceeding them. Exceeding is demonstrated byunexpected extra valuesuch as lower-than-expected priceora free add-on. Short extract: "exceeding expectations-delighting customers with additional/unexpected value." (L5M7 Study Guide, p.121) Reference:L5M7 Study Guide, p.121.
NEW QUESTION # 70
Which of the following describes anAdhocracyorganisational structure? Select TWO.
- A. Highly documented routine processes
- B. Has a vertical structure where managers maintain control
- C. Can respond quickly to change
- D. Highly formalised structure
- E. Low levels of centralisation
Answer: C,E
Explanation:
Anadhocracyisflexible,decentralised, and able torespond rapidlyto change, though it may lack formal control systems.
Short cited term: "low formalisation, high adaptability" (L5M7 Study Guide, p. 64).
Reference:CIPS L5M7 Study Guide, p. 64.
NEW QUESTION # 71
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