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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer with global services has installed Avaya Contact Center Control Manager (ACCCM). They would like to be able to add object names in local languages for their non- English sites. Which statement supports the customer's needs?

A) Check all of the required languagesin the System Language field drop down box duringinstallation
B) Enable Support Local Language in the System Parameters.
C) Enter the language in the Language field that displays for each object.
D) Select the language in the ACCCM userInterface Language Meld for each location.

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
B) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
C) The administrator must first find the user in the Userstab to access the Visual Phone button.
D) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.

3. A company has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. The administrator would like to assign specific permissions to a specific user. How can the administrator assign the permissions?

A) Assign multiple roles to the user to customize permissions.
B) The administrator must assign the user with the correct group. Permissions areassignedat the group level only.
C) Assign the user a role and then customize the role for that user only in the permissionstab.
D) Create a custom role and assign the user to the role.

4. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft IIS
B) Microsoft Silverlight
C) Microsoft MVC
D) .NET Framework 4.0

5. For a customer who has Avaya Contact Center Control Manager (ACCCM), what is a valid reason to install the database on a remote server?

A) Database redundancy is required and the customer is using an SQL cluster in their environment.
B) ACCCM does not support co-resident install.
C) The customer hastoomany servers and wantsto reduce hardware storage inventory.
D) The remote serveris on a slower speed network.

Solutions: