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IIC C130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| From Quote to Policy | 10% | - Policy issuance and delivery - Policy structure and components - Quotation and binding authority |
| Property Insurance Exposures | 10% | - Small commercial property risks - Exposures and perils - Personal property risks |
| Claims Handling | 8% | - Claim reporting process - Broker's role in claims - Settlement and subrogation |
| Sales and Client Needs | 10% | - Insurance solutions - Client consultation - Risk identification |
| Liability Insurance | 12% | - Commercial general liability - Personal liability coverages - Legal liability concepts |
| Insurance and the Intermediary | 10% | - Legal duties and ethics - Roles of brokers and agents - Licensing and regulation |
| Communication and Service Skills | 8% | - Client communication - Record keeping - Policy changes and endorsements |
| Automobile Insurance | 10% | - Rating and policy issues - Provincial variations - Mandatory and optional coverages |
| The Application Process | 10% | - Underwriting considerations - Completing applications - Duty of disclosure |
| Property Insurance Wordings | 12% | - Common policy forms - Coverages and exclusions - Valuation methods |
IIC Essential Skills for the Insurance Broker and Agent Sample Questions:
Priya, a broker, receives a call from a prospective client, Umberto. Priya handles Umberto's inquiry and at the end of the call asks how he heard about her brokerage. He states that his manager at work has their home and auto coverage placed with Priya's brokerage. Which prospecting method would Priya check off on her questionnaire?
- A. Marketing
- B. Cross-selling
- C. Upselling
- D. Cold calling
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Jim owns a metal factory. Which question should Jim's broker ask to best understand the commercial occupancy of the company?
- A. What does a typical day look like in your factory?
- B. How is your factory protected against fire?
- C. What is the total number of your staff?
- D. Is your factory left unattended for long periods of time?
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Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?
- A. Ensure all communication with clients and insurers is done face-to-face
- B. Use close-ended questions with clients at all times
- C. Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
- D. Recommend that clients consult with experts outside the insurance field if a situation calls for it
Brenda's house is valued at $250,000. She has a policy coverage limit of $220,000 and an 80 percent coinsurance clause. What would be the payout if the insured suffers a loss of $150,000?
- A. $220,000
- B. $176,000
- C. $120,000
- D. $150,000
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What aspect of communication involves parties interpreting verbal and non-verbal cues?
- A. Matching
- B. Active listening
- C. Passive exchange
- D. Building rapport
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