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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. What would a L1 support professional use Really Simple Syndication (RSS) feed for?

A) to change a Web page.
B) to subscribe to updates from a Web page.
C) as a reliable tool for Site Services.
D) to program an application.

2. When files are requested, a service given code of "W9" is utilized. What service given code is utilized when the files arrive?

A) 99
B) R9
C) 19
D) 39

3. A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

A) 4
B) 3
C) 2
D) 1

4. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?

A) IBMTechnotes
B) IBMTechbooks
C) IBMBluebooks
D) IBMRedbooks

5. While working a new PMR, the L1 support professional finds an Open Problem Management Record (PMR) with the same issue and error that is being worked by BackEnd support.
What should be entered into the Owner ID field?

A) the Owner ID of the other PMR
B) the ID of the L1 Support professional
C) nothing; leave it empty to avoid any confusion
D) the ID of the L2 support professional

Solutions: