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EXIN ISO / IEC 20000 Foundation Sample Questions:

1. What services can be left out of the Service Catalogue?

A) network-related services
B) no services
C) incidental services that are seldom delivered
D) services that are delivered to lessthen 10% of the Customers

2. What is the recommendation with regard to the implementation of an emergency Change?

A) Only the senior manager should authorize emergency Changes.
B) Where possible the Change process should be followed.
C) The Change process should be completely bypassed.
D) There is a separate process for emergency Changes.

3. Which of the following is a best practice concerning Information Security Risk assessment?

A) Information Security Risk assessments should be carried out by an external auditor to maintain objectivity.
B) Information Security Risk assessments should be performed at agreed intervals and be maintained during Changes.
C) Information Security Risk assessments should be performed as a result of the review of every Incident.
D) Information Security Risk assessments should be performed once a year.

4. Which of the following must be included within the Service Management plan?

A) Information security controls
B) Return to normal working
C) Configuration Item (CI) type
D) Tools as appropriate to support the processes

5. What is the purpose of a Problem review?

A) To provide expert help on risk assessment for optimization of security procedures
B) To prevent computer systems from having too limited disk space so that capacity problems will not occur
C) To restore the service to normal operating conditions as soon as possible
D) To seek improvements to the process and to prevent recurrence of Incidents or mistakes

Solutions: