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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which gives a user access to a system?

A. Service consumption
B. Service requirement
C. Service provision
D. Service agreement

Question 2

What is the definition of a known error?

A. An unplanned interruption to a service, or reduction in the quality of a service
B. A cause, or potential cause, of one or more incident
C. Any change of state that has significance for the management of a service or other configuration item (CI)
D. A problem that has been analyzed and has not been resolved

Question 3

Which of the following statements about change authorization is CORRECT?

A. Ensuring that changes are authorized after their deployment is done by the change authority
B. The technician making an emergency change can authorize such changes
C. The change type and model is the basis for assigning the change authority
D. Every time a standard change is requested a change authority is assigned

Question 4

Identity the missing word(s) in the following sentence.
When an organization is assessing its current state, it should use [?] to obtain accurate measurements.

A. Assumptions
B. Source data
C. Risk management techniques
D. Reports

Question 5

Which value chain activity ensures that service components meet agreed specifications?

A. Plan
B. Design and transition
C. Deliver and support
D. Obtain/build

Solutions: