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Oracle 1z1-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cross-Channel Contact Center Cloud Implementation | - Business Rules and Workflow
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
In which two scenarios would you use multiple interfaces?
- A. When new business processes need to be supported other than the standard contact center
- B. When you need multiple channels enabled such as email, chat, and web self-service
- C. When your portal needs the support of different channels for login
- D. When multiple languages need to be supported
- E. When your business operates in different lines of business
Correct Answer: D,E π³οΈ
Which two statements are true about mailboxes?
- A. The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
- B. Techmail is responsible for pulling emails from single or multiple mailboxes.
- C. Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
- D. Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
- E. The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
Correct Answer: B,E π³οΈ
Which three events are available with the JavaScript API?
- A. onbeforesave ()
- B. aftersave()
- C. onsaveclose ()
- D. ondataupdated()
- E. onrefresh()
- F. enclose ()
Correct Answer: A,D,F π³οΈ
Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?
- A. Select the Chat check box that is associated with an agent's staff account.
- B. Enable the engagement engine.
- C. Select the Pull Chat check box in the chat profile.
- D. Configure advanced routing.
- E. Select the corresponding pull policy.
Correct Answer: C,E π³οΈ
How frequently does Oracle release a new version of a product?
- A. Once in three months
- B. Every month
- C. Once in six months
- D. Once in four months
Correct Answer: A π³οΈ
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