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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Cloud | 10% | - Case management and automation - Service process design |
| Topic 2: Integration | 5% | - MuleSoft integration patterns - API management and data integration |
| Topic 3: B2B Commerce | 15% | - B2B Commerce solution design - Integration with other Salesforce clouds |
| Topic 4: Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Topic 5: Analytics | 5% | - Data visualization and reporting - CRM Analytics (Tableau CRM) implementation |
| Topic 6: Marketing Cloud | 5% | - Customer journey design - Marketing automation integration |
| Topic 7: Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Topic 8: Sales Cloud | 10% | - Opportunity and lead management - Sales process optimization |
| Topic 9: Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Topic 10: Field Service | 5% | - Field service operations - Work order and scheduling optimization |
| Topic 11: Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
Salesforce Certified B2B Solution Architect Sample Questions:
1. Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers
A) Invoicing payment status sync between Salesforce Billing and ERP
B) Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
C) Opportunities and Opportunity Products from Sales Cloud
D) Product and Revenue Schedules from Sales Cloud
2. AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers
A) Compare invoices as produced in both systems to ensure customer invokes are as expected.
B) Provide training and enablement for end users and admins prior to go live.
C) Migrate all historical payment methods from the homegrown system.
D) Utilize the standard user adoption reports and dashboards to track invoice data.
E) Create a release and change management process to incorporate feedback and fix issues.
3. Universal Containers (UC) recently went live with a multi-cloud implement at ton consisting of Experience Cloud, Service Cloud, and Marketing Cloud Account Engagement. The UC Marketing team wants to generate Marketing Cloud Account Engagement emails using the same dynamic content that users access in Experience Cloud. They want to trigger Marketing Cloud Account Engagement emails based on certain user actions while keeping the content dynamic and configurable via a user- friendly mechanism.
Which approach should a Solution Architect recommend m this case?
A) Build a custom application using Lightning Web Components to make the email content dynamic and configurable.
B) Consider finding AppExchange packages that support this functionality on Experience Cloud andMarketing Cloud Account Engagement.
C) Change the data model to support sending Marketing Cloud Account Engagement email via the Experiencecloud site.
D) Use Salesforce CMS on Experience Cloud and the new Marketing Cloud Account Engagement Lightning Email Experience.
4. Universal Containers (UC) is currently using Sales Cloud, Revenue Cloud, Experience Cloud, and B2B Commerce. B2B Commerce and Experience Cloud are used for UC's end customers while the direct Sales team sells with partners through Revenue Cloud. However, partners want to work digitally versus through email.
The direct Sales team has asked the CIO how they can expose their Revenue Cloud capabilities to their partners and vendorsusing Salesforce. The CIO knows they are currently using B2B Commerce for customers and is wondering if they can do something similar for partners by exposing CPQ capabilities in Experience Cloud for partners.
What are two questions a Solution Architect should ask when evaluating either B2B Commerce or CPQ for partners via Experience Cloud?
Choose 2 answers
A) Do partners need to do complex configurations or create their special pricing?
B) Will partners be using CPQ to sell to our customers that are utilizing our B2B Commerce tool today?
C) What do we need to invest in order to build the channel and where does that investment come from?
D) Does the direct Sales team co-sell with partners or sell to partners in this new channel model?
5. AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it's discovered that AC Computers is trying to process hundreds of order products on a single order. The Order object also has various automation processesto update fields and integrate with a third- party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?
A) Create a custom object to hold orders in queue for processing.
B) Review to determine if moving automation to asynchronous Apex is required.
C) Install a third-party solution to process large orders.
D) Enable Advanced Order Management to process large orders.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A,B,C | Question # 3 Answer: D | Question # 4 Answer: A,D | Question # 5 Answer: B |






