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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| Topic 2: SAP Field Service Management Fundamentals | 12% | - Core business processes - Navigation and basic administration - Solution overview and architecture |
| Topic 3: Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Smart forms and customizations - Security and permissions |
| Topic 4: Service Execution & Completion | 16% | - Forms, reports, and documentation - Effort, material, and expense recording - Service call lifecycle |
| Topic 5: Workforce Management & Dispatching | 16% | - Resource planning and scheduling - Activity assignment and optimization - Crowd service and technician management |
| Topic 6: Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| Topic 7: Master Data Management | 12% | - Equipment, item, and service call setup - Partners, skills, and service contracts - Organizational structure configuration |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.
A. From the activity record after the workflow step is set to Finished
B. From the Home page menu by creating a manual entry
C. From the Equipment menu after checkout
D. From the Efforts menu by selecting the Activity object type
E. From the activity menu by creating a manual entry
Question 2
A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
A. You can develop integrations between these sensors and the FSM Cloud using APIs.
B. You will need to buy an Internet-of-Things kit from Amazon.
Question 3
Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.
A. Android
B. Windows phone
C. iOS
D. Blackberry
E. Windows desktop
Question 4
In which scenario of service engagement does SAP field service management primarily provided capabilities to complement? Choose the correct answer.
A. E-mail interaction
B. None touch
C. High touch
D. Video chat
Question 5
On which mobile phones can you install the FSM App? Choose Three correct answers.
A. Apple 'Phone X
B. Samsung Galaxy S9
C. Blackberry
D. Windows Phone
Solutions:
| Question 1 Answer: C,D,E | Question 2 Answer: A | Question 3 Answer: A,B,C | Question 4 Answer: C | Question 5 Answer: A,B,D |
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