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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. How can you prevent users from adding an installed base within a ticket?
A) Keep the installed base status as in Preparation
B) Use an action to block the installed base if it is active
C) Add a new inactive item to the structure of the installed base
D) Download the installed base for offline editing
2. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.
A) Create Business Roles
B) Request new tenants
C) Upload data using the Mass Data Maintenance Tool
D) Apply SDK solution
3. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question
A) Create or delete custom channels
B) Assign tickets to the last processor
C) Manage business tasks for employee support
D) Disable the profanity check for outbound responses
4. Which date type do you use when determining the start of the warranty?
A) Requested date
B) Reference date
C) Due date
D) Creation date
5. Which of the following involved parties are supported by default for the installed base and installed base items?
Note: There are 3 correct answers to this question.
A) Service Technician team
B) Territory manager
C) Customer
D) Employee responsible
E) Sales Employee
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B,D | Question # 3 Answer: A,C | Question # 4 Answer: B | Question # 5 Answer: A,C,D |






