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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales and Customer Engagement Skills | - Competitive positioning
|
| HP Business Service Management Solutions Overview | - HP Business Service Management (BSM) value proposition
|
| HP Software and IT Management Portfolio | - HP IT Service Management solutions
|
HP Selling HP Business Service Management Solutions Sample Questions:
Which definition most accurately describes the Operations Bridge IT process improvement known as "Team"?
- A. understanding the relationship between customer IT management personas
- B. HP Sales and Pre-Sales working together to close a deal
- C. enhancing the HP sales and customer IT management relationship
- D. co-operative working across diverse customer IT management groups
Correct Answer: A 🗳️
Which primary IT process benefits does the HP Infrastructure Management solution provide?
(Select three)
- A. management of physical and virtual environments
- B. reduced down time and mean time to resolve (MTTR)
- C. application performance issues
- D. silo busting
- E. data analytics
- F. increased IT Network Operations Center efficiency
- G. real-time compliance enforcement
Correct Answer: B,D,F 🗳️
With which persona should a salesperson discuss centralizing infrastructure monitoring around a common tool set?
- A. director of operations
- B. director of mobile applications
- C. director of performance testing
- D. director of applications monitoring
Correct Answer: D 🗳️
Which Infrastructure Management tool uses topology and metrics information to help provide capacity management of virtualized infrastructures?
- A. Virtual Performance Viewer
- B. Service Health Reporter
- C. Network Automation
- D. Site Scope
Correct Answer: B 🗳️
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With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?
- A. director of mobile applications
- B. director of application quality
- C. director of security
- D. director of service management
Correct Answer: D 🗳️
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