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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover 80% of out-of-warranty repairs.
B) They provide free delivery.
C) They limit unexpected costs.
D) They enable customers to concentrate on core business activities.
E) They cover in-warranty devices from non-HP brands.

2. What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)

A) get expert supervision while the IT team installs the new devices to ensure it is done correctly
B) optimize the customer's IT resources with expert deployment
C) get installation training to help the customer stay involved in each step of the process
D) provide customers with return packaging in case they decide to exchange products
E) achieve global consistency in the installation and setup of devices

3. Which benefits are included in HP Services value proposition for the channel partners?

A) Extend market reach; Maximize profitability; Strengthen customer relationships
B) Build revenue; Differentiate yourself; Sell more
C) Extend market reach; Grow profits; Gain recognition
D) Build customer relationships; Maximize profitability; Reward growth

4. Which two business initiatives indicate that a potential customer is ready for a conversation about Deploy?
(Select two.)

A) They need to standardize IT implementations (global/multi-national, multi-location).
B) They need to shift the IT focus/time from deployment tasks to core business activities.
C) They need to get reports about their IT performance environment.
D) They need to increase security for sensitive data.
E) They need IT resources focused on innovation.

Solutions: