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SAP Certified - SAP Field Service Management Sample Questions:

1. What is the most common way to create master data in FSM?
Choose the correct answer.

A) By integration with back-end systems
B) Manual creation in the Master Data module
C) By bulk upload with the Data Loader

2. Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A) All data required for an online report is read from the FSM cloud.
B) Online reports are generated in the FSM cloud and returned to the client (mobile or web).
C) The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
D) Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.

3. Which feature of SAP Field Service Management helps to provide information to and collect information from service technicians?
Choose the correct answer.

A) Smartforms and feedback (checklists)
B) Autoscheduling
C) Customer self service

4. The Service Workflow guides a dispatcher in the process from creating to dispatching and closing service orders.
Choose the correct answer.

A) True
B) False

5. A Company in SAP Field Service Management uses a repository of master data which is shared between all companies within the account Choose the correct answer.

A) True
B) False

Solutions: